Siemens Home Appliances
Why is the washing machine drum not turning?
There may be several reasons why the washing machine drum is not turning.
Please follow the recommended checks below.
A normal phase of a washing machine program.
If the washing machine drum is not spinning during a program, this could be completely intentional and normal appliance behavior. Depending on the program which you have selected, there are phases where there is limited or no drum movement at all, for example when washing woolens or when excess foam has been detected.
For more information on which program to use on your Siemens washing machine follow the link below.
Or you can check the user manual of your Siemens washing machine.
The drum belt has snapped or become loose.
The drum belt is the connection between the motor and the drum, without which the drum would not turn. This belt can snap due to wear and tear, especially in older appliances which are used on a regular basis. To determine if this is the cause, switch off the washing machine, open the door and turn the drum by hand. If there is little to no resistance, this indicates a problem with the drum belt which requires a repair by a trained and qualified service engineer.
The carbon brushes are worn out.
Another component which can be responsible for a washing machine drum not turning is the carbon brushes. If the drum is not turning when filled with water or during the spin cycle, this can indicate that the carbon brushes are worn out which requires a repair by a trained and qualified service engineer.
Have you checked the tips and the issue isn’t solved?
If you have followed the information above but you're still having problems with your Siemens washing machine, then you might want to have it checked out by a Siemens professional.
