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Service programme. Follow the explanation if a service programme is mentioned on the display.

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After certain time intervals, your appliance will recommend that you use the service programmes. Use the service programmes to clean your appliance thoroughly.

Depending on the water hardness and use of the appliance, the display will show the following messages after prior notification:

  • Calc’nClean necessary. Please press menu for 3 sec.
  • Please rinse milk system.
  • Cleaning necessary. Please press menu for 3 sec.
  • Descaling necessary. Please press menu for 3 sec.

Note:

  • If you accidentally interrupt the service programme, you must reset it.
  • You can combine the cleaning and descaling programmes using the Calc’nClean service.
  • Clean your appliance with a soft damp cloth immediately after a service programme to remove any descaling solution residues and prevent corrosion.

Please select the topic you are interested in:

EQ.500 coffee machine: descaling.

Run the descaling programme when your appliance prompts you. The process takes approx. 30 minutes.

Step-by-step guide to start the service programme “Descaling”.

Note: This programme requires the brewing unit to be clean.

1. Press [menu] to open the menu.
2. Use to select “Descale”.
3. Press the [ok] to start the program. The instructions in the display guide you through the program.
4. Empty the drip tray and re-insert.
5. Empty, clean and re-connect the milk container.
6. Remove the water filter (if present) and confirm.
7. Fill the empty water tank with lukewarm water up to the marking "0.5 l". Dissolve 1 descaling tablet in the water.
8. Place a container with a capacity of at least 1.0 l under the outlet system and confirm.
9. Press [ok].

The programme runs - duration approx. 19 minutes.

Note: If there is not enough descaling solution in the water tank, you will be asked to: Refill with still water and confirm.

10. Rinse out the water tank and (if removed) re-insert the water filter.
11. Pour in fresh still water up to the “max” marking and re-insert the water tank.

The programme runs - duration approx. 2 minutes.

12. Empty the container and confirm.
13. Empty the drip tray and re-insert.
14. Empty, clean and re-connect the milk container. The program has finished.
15. The appliance is ready for use again.

Recommended products.

Cleaning tablets.

  • Suitable for automatic coffee machines and thermo flasks.
  • Contents: 10 tablets, sufficient for 10 treatments.
  • Removes coffee grease and residue powerfully, fast and reliably.
  • Helps to improve the lifetime and performance of the appliance.

Descaling tablets.

  • Removes limescale to protect your appliance from harmful deposits.
  • Could help to improve lifetime and performance of your appliance.
  • 3 x tablets per pack, sufficient for 3 treatments.
  • Easy to dose, only one 36g tablet.

Cleaning and care set for fully automatic coffee machines.

  • Contents: 10 cleaning tablets, 3 descaling tablets (36 g), 1 water filter cartridge, 1 cleaning brush.
  • The descaling tablets remove limescale, the cleaning tablets remove any residues or clogging caused by coffee grease powerfully, fast and reliably.
  • Both tablets are easy to dose – one tablet per use.
  • The tablets can extend the lifetime and improve the performance of your appliance.
  • Tested and approved for our appliances.

Cleaning programmes for EQ.500

EQ.500 provides dedicated cleaning programmes to support the cleaning and maintenance process of your Siemens EQ.500 coffee machine.

Accessories and cleaning products

Discover the Siemens coffee machine accessories to get the best coffee experience. The range of essential accessories includes filters as well as delectable coffee beans or comfortable mugs. You’ll also find the right spare parts, descalers and cleaners to keep your appliances in top condition.

Coffee machine services by Siemens Service

Siemens Service provides a wide range of services for coffee machines. Please get in contact with Siemens Service to get more info about services, repairs and logistical processes and conditions.