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EQ.500 coffee machine: problems and solutions.

How to solve problems with your Siemens EQ.500?

Check the listed problems below and find more explanations about the reason and how to solve the issue on your own or by contacting Siemens Service.

Problem Reason Solution
Appliance no longer responds. Appliance as a fault. 1. Pull out the main plug and wait for 5 seconds.
2. Re-inser the main plug.
Appliance only dispenses water, not coffee Empty bean container is not detected by the appliance. Pour in coffee beans.
Coffee shaft on brewing unit is blocked. Clean the brewing unit.
Beans are to oily and are not falling into the grinder.
  • Gently tap the eban container.
  • Chagne the coffee variety. (Do no use oily beans.)
  • Clean the empty bean container with a damp cloth.
Appliance does not dispense milk or milk froth. Milk system is soiled. Clean the milk system in the dishwasher
Milk tube not immersed in milked.
  • Use more milk.
  • Check whether the milk tube is immersed in the milk.
No milk intake by the milk system. The milk system is assembled incorrectly. Assemble the milk system correctly. Click here to learn how to clean the milk system.
Order for connecting the milk container and milk system is wrong. First insert the milk system into the outlet and then the milk container.
Milk tube not immersed in milk. Use more milk.
Check whether the milk tube is immersed in the milk.
Appliance is not dispensing hot water. Milk system is soiled. Clean the milk system in the dishwasher
Milk system cannot be assembled or dissembled. Order of assembly is wrong.
  • First connect the milk system and then the milk container.
  • When disassembling, you must first remove the milk container and then the milk system.
Appliance is not dispensing drinks. Air is in the water filter. 1. Immerse the water filters in water with the opening facing upwards until no more air bubbles escape.
2. Re-insert the filter.Click here to learn more about water filter.
Firmly press the water filter straight down into the tank connection.
There is dripping water on the inner floor of the appliance. Drip tray was removed too soon. Wait a few seconds after the last drink was dispensed before removing the drip tray.
Brewing unit cannot be removed. Brewing unit is not in the removal position (e.g. frost protection activated.) Switch the appliance back on.
Appliance cannot be operated. Change displays. Appliance is in demo mode. To deactivate demo mode, press:
and hold for at least 5 seconds.
Grinder won’t start. Appliance is too hot. Wait 1 hour so the appliance can cool down.

Coffee machine services by Siemens Service

Siemens Service provides a wide range of services for coffee machines. Please get in contact with Siemens Service to get more info about services, repairs and logistical processes and conditions.

Maintenance and cleaning of EQ.500

Keep your coffee machine in top condition. Learn more about topics like descaling, cleaning and care for your EQ.500 coffee machine.

Accessories and cleaning products

Discover the Siemens coffee machine accessories to get the best coffee experience. The range of essential accessories includes filters as well as delectable coffee beans or comfortable mugs. You’ll also find the right spare parts, descalers and cleaners to keep your appliances in top condition